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You can void and refund payments, restock your inventory, and customer will receive a refund email notification.

  • From the admin panel, navigate to [any Joobi eCommerce] >> Orders page
  • From the orders page, select the order that you wish to issue a refund
  • Click the order to view the details
  • Locate Payment Method tab and find out the payment gateway the customer was using and payment email
  • Copy the customer payment email or order number

order-details-refund

  • Login to your Payment Merchant account (Paypal, Skrill, Dwolla, etc..)
  • Go to your Transaction history and search the order number or payment email the customer was using
  • You should be able to issue a refund
  • Once refund is completed, the Order status in your store will be automatically change to Refunded.

Note: Some payment gateway doesn't allow a refund after certain period, however you can perform a Transfer to the customer payment email but transfer fees will be charge from you account.

refunder-order-paypal