jTickets Feature List

Discover jTickets ever-expanding list of features.

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Customer Interface

  • Submit new tickets via your site or email
  • Attach any file format on ticket or reply
  • Obtain detailed information from customers with custom fields
  • SPAM prevention
  • Rich text formatting
  • View and rate staff replies
  • E-mail notifications of staff replies
  • Receive a copy of your submitted tickets via email
  • Ability to set ticket to public to be accessible by public users
  • Ability to set ticket to private to be accessible only to Administrator or Support moderator
  • Ability to set priority on ticket creation
  • Submit Ticket without being registered

Admin / Support Interface

  • Submit new tickets via your site or email
  • Attach any file format on ticket or reply
  • Obtain detailed information from customers with custom fields
  • SPAM prevention
  • Rich text formatting
  • View and rate staff replies
  • E-mail notifications of staff replies
  • Receive a copy of your submitted tickets via email
  • Ability to set ticket to public to be accessible by public users
  • Ability to set ticket to private to be accessible only to Administrator or Support moderator
  • Ability to set priority on ticket creation
  • Submit Ticket without being registered

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